Managing Customer Success: An Evolutionary Process Model for Role Development in SaaS Entrepreneurial Ventures. Junior Management Science, [S. l.], v. 8, n. 3, p. 591–616, 2023. DOI: 10.5282/jums/v8i3pp591-616. Disponível em: https://jums.ub.uni-muenchen.de/JMS/article/view/5223.. Acesso em: 23 nov. 2024.